Shipping & Returns

Thank you for visiting and shopping at The Natural Pet Store. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

UK Delivery
ETA
Shipping cost
UK Free Mainland  Delivery on All Orders Over £40.00 regardless of weight
3-5 Working Days
FREE
UK Mainland Excluding Highlands
UK Mainland Standard Shipping Under £40.00 and under 1.9kg
3-5 Working Days
£3.49
UK Mainland Express Shipping All Orders over 2kg in weight and under £40.00
1-2 Working Days
£4.99
Standard shipping can be upgraded to express shipping at checkout.
 
 
Scottish Highlands & UK Islands (IOM, IOW, Channel Islands)
UK Islands & Scottish Highlands Standard Shipping Under 1.9kg
3-5 Working Days
£3.49
UK Islands & Scottish Highlands Standard Shipping Over 2 KG
3-4 Working Days
£14.99
Northern Ireland
Northern Ireland Standard Shipping Under 1.9KG
3-5 Working Days
£3.49
Northern Ireland Standard Shipping over 2kg
3-5 Working Days
£14.99

Returns/Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied for any reason, you may return it to us for a full refund, for store credit or an exchange.

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email us: hello@thenaturalpetstore.co.uk.

Place the item securely in its original packaging, remembering to include your name and order number, and mail your return to the following address:

The Natural Pet Store

4 Elizabeth Parade

Tudor Drive

Yateley

GU46 6BY

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.  Return shipping charges will be paid or reimbursed by us if your item is faulty.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your refund, replacement or exchange.  Refunds will be returned to the original payment method you used during the purchase.

Please allow at least 5 working days from the receipt of your item to process your refund, replacement or exchange.  For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

EXCEPTIONS

For defective or damaged products, please email hello@thenaturalpetstore.co.uk to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our Returns policy, please email hello@thenaturalpetstore.co.uk

 

Our Brand Mission

Fur babies. Pampered pooches. Four-legged friends. Mollycoddled moggies.

Whatever you call your pets, we know you want to give them the best products you can find. From their yummy breakfast in the morning to the bed they snuggle up in at night, and all the toys and treats they enjoy in between; they deserve the finest things in life, whether they're at work, rest or play.

That's why we started the Natural Pet Store.
All our products are as natural as possible, made with the finest materials or ingredients - there's nothing artificial or unnecessary in anything we sell. After all, you wouldn't tolerate that in your food, drink or gadgets, so why should your furry friends?

Don't be Ruff on the Environment

It's not just your pets that benefit from our focus on quality. With an emphasis on choosing items that are not massed produced and, where possible, made in Britain, we can help keep your carbon paw print as low as possible.

Offer Service that's Best in Class

Quality products would be nothing
without quality service. There are real people behind the Natural Pet Store, and we care about you and your pets. We're on hand to offer clear, simple advice about all the products we offer, combining the hands-on, personal service you'd expect from a high street store with the convenience of online ordering. We can guarantee we'll get your tail wagging!